Here are some Frequently Asked Questions to help you prepare for your visits to Our House.
If there's something else that we can help with, our Centre Manager, Nicki, would be happy to take your query: nicki@bftf.org.uk​
What is Our House?
An accessible, fun, safe and welcoming play centre for children and young people with disabilities and their families.
It is a community hub built with inclusivity in mind and includes a ‘Changing Places’ style facility.
Who is Our House for?
Children and young people with disabilities – physical, neuro and those without a diagnosis - and their families.
What’s the age range you cater for?
We cater for disabled people of all ages. Our Ladybirds Club sessions are designed for children under 5 and their families; our Saturday Club sessions are designed for older children and families and our Holiday Clubs are for children of all ages. Teenagers and young adults will be more at home at our BFTF Plus sessions, which are designed for young people over 16. We are working all the time to create new sessions for specific groups.
Do I need a referral to come to Our House?
No! You don’t need any kind of referral to attend Our House. You just come along to a session that is relevant to your family’s needs. We do work closely with medical, education and local authority professionals, so they may recommend our services to you.
Which sessions should we attend?
Our sessions are varied and relate to your child, your young person’s particular age and challenge. Please visit the various club drop-down menu under ‘Our House & Clubs’ https://www.bftf.org.uk/our-house to see what works for your family.
Do I have to book in for sessions?
Currently you do not have to let us know that you are coming but we may introduce an online booking form in the future.
How much are the sessions?
They are free! We do not charge and fundraise hard to keep our centre open and available for families with disabled children.
Are siblings included?
Yes! Siblings are welcome to come along and join in!
How many sessions can we attend?
As many as you like! There is no minimum or maximum requirement. Please come and join in the fun at Our House
whenever you and your family are available.
Can we bring food and refreshments in?
You can absolutely bring in whatever you need in terms of snacks and drinks or packed breakfasts or lunches but we also have a variety of items which we offer to your children and young people.
What if we need a quiet space?
We will do our best to accommodate someone who needs a quiet space. We have several rooms which you can use on your own, including the sensory room. The morning session of our Saturday Club is for children who need an overall quieter environment.
Where can I park?
Unfortunately, we currently have very limited parking during the week (weekends are never a problem).
We have parking directly outside the building and it is free to use.
For our popular parties that we host the local Scouts, Emmbrook 1st, kindly let us use their car park.
Do I stay on site?
Parents/carers are responsible for their children at all times. You should stay and provide supervision and support as necessary. Young people attending our BFTF Plus sessions come with their PAs or family members to provide support as needed.
What should my child wear or bring?
Comfortable clothes are best. You’re welcome to bring any items your child finds comforting, such as toys, snacks, or sensory aids.
Some extra handy tips
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Before You Arrive
What if my child is anxious or doesn’t want to come in?
That’s completely okay. Many children (and parents!) feel nervous the first time. There’s no pressure to join in straight away. You’re welcome to take things at your child’s pace - whether that means staying close to you, exploring quietly, or even just popping in for a short visit.
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What if my child doesn’t like new places or new people?
Our sessions are designed to be friendly, welcoming and flexible. Our team are experienced in supporting children who find transitions difficult and will follow your child’s lead. There’s no expectation to interact in a particular way.
Do I need to prepare my child before coming?
Only if it helps your child. Some families like to talk about coming, show photos, or keep it as a relaxed surprise. There’s no right or wrong - we’ll meet your child where they are.
During the Session
What if my child doesn’t engage with the activities?
That’s absolutely fine. Play therapy is child-led. Some children observe, some move around, some play in ways that might not look ‘typical’- all of that is valid and welcomed.
What if my child needs constant support from me?
That’s fine and our volunteers will quickly pick up on that and take your lead. We understand that parents and carers are often a child’s biggest source of comfort.
What if my child makes noise, moves a lot, or behaves differently to other children?
Our House is a judgement-free space. Children can be themselves here. Vocalising, stimming, moving around, taking breaks - these are all expected and accepted.
What if my child has a meltdown or becomes overwhelmed?
You won’t be alone. Our team are there to support you, and there’s space to step away, take a break, or leave early if needed. There is no embarrassment and no pressure to stay.
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Accessibility & Support
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Is Our House accessible?
We aim to make Our House as accessible as possible. If your child has specific physical, sensory or communication needs, please let us know before your visit so we can support you as best we can.
What if my child has complex needs or multiple diagnoses?
Our services are open to children with a wide range of disabilities and additional needs. You don’t need to ‘fit’ a specific category to be welcome here.
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For Parents & Carers
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What if I feel nervous or emotional myself?
That’s very normal. Many parents tell us it’s their first time in a space where they don’t have to explain or apologise. You’re welcome exactly as you are.
Our House is a supportive, understanding environment for families. There is no judgement here—only compassion and respect.
Can I talk to staff about my worries or my child’s needs?
Yes. We encourage open conversations. The more we know, the better we can support you and your child - but you only need to share what you’re comfortable with.
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Our House is a place where children can be themselves and families are understood. There are no expectations, no pressure, and no judgement - just a warm welcome and support at your pace.